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Dear Superior Family,

This memorandum serves as a reminder of the importance of regularly reviewing and verifying attendance, leave, and shift planning records through the Empower U Portal.

It has been observed that a significant number of attendance-related queries are raised only after the attendance cycle has closed or payroll processing has commenced. Such delays create operational challenges, as attendance and payroll processes operate within defined timelines and largely automated system controls, which limit & restrict the scope for last-minute adjustments & changes based.

All employees are advised to review their Empower U Portal records daily and to identify and resolve any attendance-related matters promptly, rather than waiting until the attendance cycle closes. In particular, the following actions must be completed by the Employee within the timelines specified below:

Any attendance or leave entries that remain unresolved within the above timelines will result in automatic payroll deductions, calculated as per the system-generated attendance records and applicable HR policies.

While maintaining accurate attendance records is a shared responsibility, primary accountability for reviewing, verifying, and reporting discrepancies rests with the employee. Delayed reporting of attendance issues after cycle closure or payroll processing will generally not be accommodated.

Employees who show attendance shortages, unexplained absences, repeated late arrivals, or other irregularities may receive Caution Letters or be subject to disciplinary proceedings in accordance with the time and attendance policy.

When applying for leave, employees must keep their Head of Department (HOD)/Reporting Manager informed and involved. Proper communication and timely approval are essential to avoid delays in processing.

Payroll Operations function through an automated Attendance, Leave, and Payroll Management System, in which attendance and leave records are directly integrated with payroll calculations. This automation ensures transparency, accuracy, and compliance, while minimizing the need for manual payroll intervention.

For any assistance, employees may contact the HR Operations Department via the HR Service Desk portal. We appreciate your cooperation and continued commitment to maintaining accurate attendance records and operational efficiency.